Frequently Asked Questions
How will I access my program after purchase?
You’ll receive an email within 24–48 hours with:
- A link to your program’s Notion page (includes syllabus, schedule, and resources)
- Access to our Discord server for chat, mentorship, and gamification
- Any login credentials if needed
How long does it take to receive physical products?
- Orders for merchandise are dispatched within 1–3 business days.
- Delivery time may vary based on location and the shipping option selected at checkout.
What payment methods are accepted?
We accept:
- UPI
- Debit/Credit Cards (Visa, Mastercard, etc.)
- Netbanking
- Wallets (e.g., Paytm, PhonePe)
Note: We do not offer COD (Cash on Delivery).
Can I get a refund or return an item?
- Digital programs, consultations, and event passes are non-refundable.
- Physical merchandise can be returned within 3 days of delivery if unused and in original condition. The buyer handles return shipping unless the item is defective or incorrect.
Will I receive a GST invoice?
A GST invoice will be generated and shared with your payment confirmation.
How do I contact support?
- Email: support@tiltedu.com
- WhatsApp support: +91 6282 942 033 (response during business hours 9 AM to 5 PM IST)
- Discord: Tag us in the #support channel
- Support hours: Monday to Friday, 10 AM – 6 PM IST
Do you offer discounts or promotions?
Yes! We frequently run:
- Early bird offers
- Limited-time bundles
- Event-based discounts